Scale - Careers

Manager, Quality Control

About the Job:

The Quality Control Manager will be responsible for the management of the Company’s product quality program. They will ensure that all Supplement and Personal Care products meet the Company’s product specifications, as well as monitor lab cost and overall finished goods quality standards. This position will report to the Chief Operating Officer..

Sample Responsibilities: 

  • Develop and implement a quality control receiving program on company supply raw materials, foreign and domestic.
  • Collaborate with co-packers and analytical lab to establish a reliable Quality Control program for all finished goods. 
  • Understand purity analysis by ICP-MS, TLC, HPLC, or related analytical techniques.
  • Work with the Regulatory and Product Development to ensure that standards are being implemented.
  • Build and maintain a collaborative process to relay quality control processes.
  • Direct and manage activities related to process and product compliance with applicable regulations, and additional inhouse quality standards. 
  • Create and manage quality Standard Operating Procedures (SOPs)
  • Establish Quality Control documents and document improvement processes.
  • Audit co-packer and analytical lab documentation.
  • Requesting finished unit specification documentation from supplement and personal care co-packers. 
  • Regular relationship building and collaboration with Customer Service and Returns Department to identify reasonable product improvements. 
  • Prepare timely and accurate responses to inquiries regarding the quality of our products, including ingredients and processes.
  • Request and review Corrective And Preventive Action (CAPA) as needed from Co-Packers, Warehousing, and Fulfilment Centers as needed. 
  • Monitor and audit  copacker, warehouse, shipping, and fulfilment quality programs. 
  • Provide technical assistance for new products, packaging and processes, both inhouse and with co-packers.
  • The QC Tech/Scientist will request Time of Manufacturing and Real Time stability testing with finished goods. 
  • Evaluating risk of anything that tests out of specification as a raw material or as a finished good. Including but not limited to assay, micro, heavy metals, contaminants, mesh specifications, density, moisture & water activity. 
  • Track storage and shipping conditions to ensure that they are suitable for the given raw material and finished goods. 
  • Managing QC quarantine, & QC returns.
  • Troubleshoot quality related issues as necessary or requested
  • Collaborate with cross-functional team members to meet required deadlines
  • Ability to work a regular full-time work schedule, with flexibility to work additional hours to meet business needs.
  • Monitor and investigate customer complaints and address issues as they arise.
  • Interface with FDA inspector and support inspections.
  • Manage and direct quality group personnel. 
  • Finishing establishing Quality System Documentation (SOPs)
  • Establish a documented training program to meet FDA requirements.
  • Amazon readiness with testing specifications and requirements.


  • Bachelor's degree in Food Science, Chemistry, Biochemistry, Microbiology or related discipline.
  • Minimum of 5 years hands-on work experience in supplement and/or personal care.
  • Must have strong working knowledge of applicable cGMP guidelines, FDA CFR regulatory guidelines, The Federal Food, Drug and Cosmetic Act (FFDCA) and the Dietary Supplement Health and Education Act (DSHEA) DSHEA
  • Strong computer skills, including Microsoft business, and Google Drive applications and various reporting software.
  • Must have strong project management, business writing, and reporting skills
  • Excellent written and verbal communication skills
  • Ability to read, analyze, and interpret reports, and other documents common within the Supplement and Personal Care Industries. 
  • Understand state and federal requirements for manufacturing, distribution. 
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, and/or company representatives
  • Ability to effectively present information to management and work cross-functionally across all levels. 
  • Experience with relational databases, data validation, and report/query setup is a plus
  • Ability to keep multiple tasks simultaneously organized.
  • Collect and maintain organized documentation and records for each task and product. 

Why You Should Join Scale:

We are passionate about harnessing technology to drive business results. We collect and process large amounts of data to inform business decisions on a daily basis. You will be working alongside experienced data analysts, while having regular interactions with business executives across our entire operations. This is a great opportunity to take the next step in your career.

What We Offer:

  • Salary - $75,000 - $85,000
  • Fully Remote working positions
  • Monthly working from home stipend
  • Excellent Medical, Dental, Vision and Life Insurance
  • 401K 
  • Generous Paid Time Off program
  • Plus more! 

If you are interested, please send your CV to